It’s important to contact your insurance provider as soon as possible after an event to ensure the claims process is as easy and efficient as possible. They’ll be able to advise you on the best next steps to take, and any information they need from you to get the claim process underway to help you get things back to normal.

From 30 June 2021 your private insurer will be your single point of contact to support your insurance recovery if your home or land is damaged in a natural disaster.

This means that if you have home insurance you will be able lodge one claim through your private insurer – who will assess, manage, and settle the entire claim. This will include the EQCover portion of a claim up to the statutory capped level of damage and then any claim under your private insurance to cover additional losses up to your sum insured.

Toka Tū Ake EQC covers damage from natural disasters like earthquakes, volcanoes, tsunamis, natural landslips, and geothermal events, with building damage capped at $150,000 ex GST.  It also insures for fire resulting from any of these natural disasters, and land damage from storms or floods. 

Your provider may be:

• an insurer
• an intermediary — such as a bank
• a broker.

Whichever organisation you normally deal with regarding your insurance, that is who you should contact. You can find a list of insurers on our website. If you use a broker, visit the Insurance Brokers of New Zealand (IBANZ) to search for a broker. 

• • Find the contact details for ICNZ members here