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Te Hokinga ki te Ora i muri i te Aituā
Te Hokinga ki te Ora i muri i te Aituā
For information on how to ensure your household is prepared in an emergency, with specific information on how to cope without essential services like water, electricity, sewerage, visit the Get Ready website.
It’s important to contact your insurance provider as soon as possible after an event to ensure the claims process is as easy and efficient as possible. They’ll be able to advise you on the best next steps to take, and any information they need from you to get the claim process underway to help you get things back to normal.
From 30 June 2021 your private insurer will be your single point of contact to support your insurance recovery if your home or land is damaged in a natural disaster.
This means that if you have home insurance you will be able lodge one claim through your private insurer – who will assess, manage, and settle the entire claim. This will include the EQCover portion of a claim up to the statutory capped level of damage and then any claim under your private insurance to cover additional losses up to your sum insured.
Toka Tū Ake EQC covers damage from natural disasters like earthquakes, volcanoes, tsunamis, natural landslips, and geothermal events, with building damage capped at $150,000 ex GST. It also insures for fire resulting from any of these natural disasters, and land damage from storms or floods.
Your provider may be:
Whichever organisation you normally deal with regarding your insurance, that is who you should contact. You can find a list of insurers on our website. If you use a broker, visit the Insurance Brokers of New Zealand (IBANZ) to search for a broker.
After a disaster, you may need to contact other organisations to help you recover. You can click on each of the links below to find out how to contact each organisation or to find contact details for your local service.
You can find out more about preparing for natural disasters on the Civil Defence’s Get Ready website.