Craig Olsen has been CEO since the start of 2016. Previously he was Executive General Manager – Direct Insurance New Zealand and prior to that he was Executive General Manager – Transformation responsible for the successful integration of AMI following its acquisition in 2012.
Craig joined IAG in 2000 and has held a number of senior roles in Australia and New Zealand, including Head of Workers’ Compensation – Victoria and General Manager Workers’ Compensation at IAG’s CGU brand. In 2007 he was named Young Executive of the Year by the Australian Financial Review’s Boss magazine.
He has a Bachelor of Accountancy from the University of South Australia and has completed programs at the Australian Graduate School of Management and the Australian Institute of Company Directors.
Chris is the Chief Executive of AA Insurance Limited, a joint venture between NZAA and Suncorp NZ, and is charged with managing growth, profitability and return on shareholder investments.
He holds responsibility for AA Insurance’s reputation and ensuring all staff are focused on providing an outstanding customer experience. The company has been consistently recognised by IBM Kenexa Best Workplaces Survey (since 2008), and among the top five businesses in the Colmar Brunton Corporate Reputation Index (since 2015), which acknowledges New Zealand’s most successful companies.
Chris is an Associate of the Australian Insurance Institute and holds a Graduate Diploma in Business (Administration) from Auckland University.
Andrea Dry is Senior Client Manager P&C at Swiss Re Australia & New Zealand, based in the Sydney office.
Andrea brings more than 20 years' experience in underwriting, actuarial, and relationship management across the (re)insurance industry. In her current role, she is responsible for relationship management with large General Insurance clients, including those with significant market share in New Zealand, Australia and the Pacific Islands.
Before moving to Client Markets, Andrea was a key senior member of Swiss Re's Property Treaty Underwriting team. In recent years, she has taken an interest in the application of Behavioural Economics principles to insurance, with customer outcomes a key success metric and ethics a core guiding principle.
Andrea started her career in the Actuarial departments of AMP Limited in Wellington, followed by GIO Re Limited in Sydney. She holds a Bachelors Degree of Science, Operations Research, and a Post Graduate Diploma in Organisational Psychology from Massey University, with contribution from her studies at the University of California, Berkeley.
Andrew Brooks was appointed as Chubb’s New Zealand Country President for Chubb in February 2015. With 24 years' industry experience, gained mostly at international broking firms, he brings a wealth of knowledge about the intermediated and global market to ICNZ.
Andrew previously worked at ACE as Southern Regional Manager from 2000–2002. He completed a Bachelor of Commerce and Administration at Victoria University from 1988-1990.
Andrew began his insurance career at Willis in Wellington in 1991 and was part of the original team that started Aon in New Zealand in 1996. He worked at ACE Insurance as Southern Regional Manager from 2000-2002 and then moved back across to broking. He worked at Marsh and Aon before returning to ACE (now Chubb) in late 2014.
Declan Moore is the CEO and Chief Customer Officer NZ & Pacific for QBE. QBE’s purpose is give people the confidence to achieve their ambitions by assisting them in managing their risks.
Declan has worked for 15 years at QBE across several roles including Head of Actuarial Pricing, Operations Manager, Group Chief Actuary, and Chief Underwriting Officer Australia & NZ. He has 30 years of Financial Services experience across Life Insurance, Superannuation and General Insurance, and has worked in the North American, Latin American and European markets. Declan has worked as a general insurance consultant for Trowbridge Consulting (now Finity) in Sydney and Towers Watson in Dublin. Declan has also run his own consulting practice
Suncorp New Zealand
Jimmy is the CEO for Suncorp NZ, which includes the Vero, Asteron Life and AA Life brands, and is responsible for the strategy and operational delivery. Jimmy is also a Director of Vero Liability, AA Insurance and AA Finance.
Since joining the Suncorp Group in 2008, Jimmy has worked in the general insurance business, delivering customer outcomes across the many Suncorp brands and portfolios. He was instrumental in leading Suncorp’s flood recovery in 2010. He and his family then moved to NZ to set up and manage the NZ Earthquake recovery programme. Jimmy was appointed Chief Financial Officer for Suncorp New Zealand in June 2019, where he was accountable for financial performance and management, statutory and regulatory reporting, strategy, corporate affairs, business transformation and operations.
Prior to joining the Suncorp Group, Jimmy was a Detective in the Queensland Police Force and later a Chartered Accountant with KPMG and McGrathNicol.
John is CEO of Ando Insurance Group Limited and represents Hollard on the Insurance Council of New Zealand. Ando is jointly owned by Hollard and the Ando management team, and delivers innovative propositions tailored to the NZ insurance market.
John is a past President of ICNZ, and has over 40 years’ experience in the insurance industry in Ireland, the UK, and in NZ since 1991.
John was previously CEO at Lumley NZ, and has held a number of senior executive and governance roles in the industry. He is a Chartered Member of the NZ Institute of Directors, and a Senior Associate of ANZIIF.
Medical Assurance Society (MAS)
Martin Stokes is CEO of the MAS Group, a Wellington based mutual providing insurance and wealth management services to professionals. He has over 30 years’ experience in financial services, including senior management and Board roles in insurance, investment management and commercial and corporate banking. He is a Chartered Member of the NZ Institute of Directors.
Martin believes in the importance of effective dispute resolution services. He has been Chair of the Insurance & Financial Service Ombudsman (IFSO) Board and a Member of the IFSO Commission.
Martin passionately believes that ICNZ plays an important leadership role in developing more risk aware and resilient communities. He sees this role becoming increasingly important in the face of rapid climate and technological change and believes ICNZ is ideally placed to work with government and community interests to respond to these challenges.
Blair Turnbull joined Tower Insurance as CEO in 2020, bringing with him 25 years of insurance and financial services experience from across NZ & Australia, Asia, UK, and Europe.
Prior to joining Tower, Blair was Managing Director, Digital & Retail, UK & International at Aviva, Britain’s largest general insurer. Prior to this, he was Executive General Manager, Wealth and Insurance at ASB Bank.
At Tower, Blair’s focus is on continuing to accelerate Tower’s modernisation by leveraging digital and data, being lean and agile in delivery, and championing a culture that is diverse, talent-led and synonymous with innovation.
Blair brings his extensive international experience to the ICNZ Board, with a proven global track record in using data to deliver disruptive customer-focussed models in a proactive way.
Toni Ferrier is the CEO of AIG New Zealand Limited, a wholly owned subsidiary of AIG International Group Pty. Toni is also a Director of Fergus Trade Software Limited and a Chartered Member of the NZ Institute of Directors.
Toni joined AIG with a 25-year career with extensive legal, governance and insurance experience. After working as a commercial litigation lawyer in New Zealand and the UK; Toni has held Executive roles at Lumley Insurance (Wesfarmers) and Crombie Lockwood Brokers.
Most recently Toni was a Director on the Board of Accuro Health Insurance and a Commissioner at the New Zealand Earthquake Commission; this has given her experience working with the Crown and with a business owned by its members. She joined AIG in October 2019.