The empowered consumer
27 Aug - 4:30pm NZST
The consumer is now ‘king’ – so how as an industry do we support them?
ICNZ will be joined by three speakers offering a unique insight into global trends in consumer issues, an insurer perspective on how the sector can connect with its customers, and a brand expert explaining new ways to talk to consumers, proving they have more control of the conversation in our new world.
Fairness, ethics and reputation, advocacy and ensuring access to insurance will all be areas of discussion. The session will also delve into how the insurance sector should operate to meet the needs of customers experiencing vulnerability, and how technology can be used to enhance consumer benefits as well as the risks and opportunities AI offers.
2 CPD points (A certificate of attendance will be provided via email once you have completed watching the webinar. You can use this to obtain professional development points from the relevant organisations.)