Tuesday, 5 November
Cordis Hotel, Auckland
We are continuing with a two-theme approach to this year’s conference — conduct and culture, and resilience. It has been an unparalleled past 12 months of regulatory reviews and reflection on how to achieve better customer outcomes.
Across the insurance value chain, significant investment is underway re-designing systems, processes and remuneration incentives. We’ll hear the expectations from those who regulate, experts on how we should be going about the job and from right across the sector on how far we have come and just how far we have to go.
We’ve coupled this with a deep exploration of resilience, the ability to adapt and thrive in a world of increasing and emerging risks. Ultimately, it’s resilience that keeps insurance affordable and accessible without which we cannot support good customer outcomes.
So, our themes converge as we look at resilience from a global, regional and New Zealand perspective. Kim Hill is our MC and will ensure throughout the day there is plenty of opportunity to ask questions and engage in panel discussions.
As good consumer outcomes is the focus for much of the change we are making, we will hear from two speakers with consumer insights:
The rest of the morning will be vignettes from across the insurance value chain providing their response to the challenges we must face.
The afternoon’s focus on resilience starts with Mark Crosweller, most recently the Director-General of Emergency Management Australia and Head of the National Resilience Taskforce who will talk to the Australian approach. He will be followed by the programme leader of the United Nations Environmental Programme’s Principles of Sustainable Insurance initiative, Butch Bacani, who will provide a global view of insurance markets, climate risk, resilience and sustainability. Then, the Secretary for the Environment, Vicky Robertson, will give a New Zealand take on our National Climate Change Risk Assessment and other policy issues that underpin resilience.
Finally, we’ll look at two initiatives seeking to provide a way forward to negotiate through the challenges of sustainability and natural hazard risks:
Elizabeth is an international expert on behavioural risk in business. She combines a background in Organisational Psychology with extensive corporate experience in Internal Audit and Human Resources functions, as well as insight from 15 years as a strategy and independent adviser diagnosing culture and designing change programs with a range of clients. Elizabeth works directly with regulators in Australia and overseas to develop their thinking on corporate governance and behavioural risk. She has a particular focus on Board oversight of risk, and how Boards can effectively evaluate and ensure accountability for cultural change within their firms. She has also developed risk culture audit programs for major financial institutions including RBS, Macquarie Group and ANZ, and has conducted over 30 risk culture reviews across Asia-Pacific, Europe and the Americas. Elizabeth holds a Master of Psychology (Organisational) and a Bachelor of Science (Psychology)(Hons).
Butch Bacani leads the UN Environment’s Principles for Sustainable Insurance Initiative (PSI), the largest collaboration between the UN and the insurance industry. Endorsed by the UN Secretary-General and insurance industry CEOs, the PSI is a global framework and initiative for the industry to address sustainability issues—as risk managers, insurers and investors—and to build resilient, inclusive and sustainable communities and economies.
Butch leads activities supporting the UN Sustainable Development Goals, Paris Agreement on Climate Change, and the Financial Stability Board’s climate risk disclosure recommendations (TCFD). He co-led the development of the first global sustainability guide for insurance underwriting, led the creation of the Insurance Industry Development Goals for Cities, forged the PSI’s partnership with the world’s microinsurance community, and co-led the creation of UN Environment’s Sustainable Insurance Forum for regulators. Butch is involved in the InsuResilience Global Partnership, Vulnerable 20 Group of Finance Ministers, Sustainable Blue Economy Finance Initiative, Insurance Development Forum, and California’s Climate Insurance Working Group.
Butch led the global process that created the PSI in 2012, and UN Environment’s insurance and investment programmes from 2006 to 2010. He has shaped global insurance industry initiatives to address climate change, disaster risks, tobacco risks, illegal fishing, and plastic pollution; and to protect World Heritage Sites. Butch has authored pioneering studies on sustainable insurance and responsible investment. Previously, he was in the insurance industry for over a decade, working with leading insurers and reinsurers worldwide.
Tim Barnett has been Chief Executive of FinCap (legal name National Building Financial Capability Charitable Trust) since its inception in June 2017. He has had a career in NGO management and politics, having been a local body councillor for 6 years (London 1982-1988), a Member of Parliament (New Zealand 1996-2008), a NGO Chief Executive or equivalent (New Charlton Community Association, Greenwich Volunteer Bureau, National Association of Volunteer Bureaux then the Stonewall Lobby Group 1981-1991; Christchurch Community Law Centre 1993-1996), a NGO senior manager (World AIDS Campaign 2009-2011; Tūhoe 2015-2017), a political party General Secretary (NZ Labour 2012-2015) and a consultant in South Africa around sex worker rights, democracy and HIV prevention (2011-2012).
Mark has 35 years of experience as a senior executive, practitioner, advocate, strategist and policy maker in the areas of crisis, disaster and emergency management, mitigation and resilience.
Most recently, Mark led the National Resilience Taskforce for the Australian Government. He liaised extensively at the national level across governments, NGOs and the private sector to lead nation-wide reform to reduce the impact of disasters on Australian communities and the economy through disaster mitigation and resilience policy.
From December 2012 to April 2019 Mark was the Director General of Emergency Management Australia with responsibility for coordinating Australia’s response to crises, including natural disasters and to terrorist and security related incidents both domestically and internationally. He was also responsible for briefing Australia’s Prime Minister and the Cabinet of the Australian Government in relation to all aspects of disaster management. Mark also had a distinguished career in emergency services, commencing as a firefighter in 1985 and achieving the rank of Commissioner in 2009. Mark is currently a PhD Scholar with the University of Western Australia. His research topic is “the “ethical premise of leading people through the adversity and loss of disasters”.
Camille is an Insight Specialist at AA Insurance with over 9 years’ experience in research and insights across the telecommunications and financial service sectors. She is the winner of the 2018 ICNZ and ANZIIF scholarship for her essay on building trust in the insurance sector. Camille is passionate about embedding insight into organisations and helping companies to be truly customer centric.
Tim Grafton became Chief Executive of the Insurance Council in November 2012. Tim has extensive experience in providing strategic, policy and communications advice to public and private sector leaders. He was an executive director of a leading market research company prior to taking up his position with ICNZ. Tim has a strong understanding of the machinery of government, having been an adviser to former Prime Ministers and Ministers of Finance as well as leading private companies. He has extensive knowledge of post-disaster recovery issues and insurance regulation. He is a Chartered Member of the Institute of Directors and holds several governance roles. He is on the Executive Committee of the Global Federation of Insurance Associations, Chairs the Code Compliance Committee of the Fair Insurance Code, Chairs the Representative Users Group of the Deep South Science Challenge which focuses on research to adapt to climate change, and is on the New Zealand Advisory Board of the Australia and New Zealand Institute of Insurance and Finance and the Advisory Board of Victoria University, Wellington’s Chair in the Economics of Disasters.
Richard is the CEO of Tower Insurance, New Zealand’s largest locally listed general insurer and an iconic brand that is trusted by more than 350,000 kiwis. He has over 30 years’ experience in the insurance sector in Australia and Asia. Before joining Tower, Richard was the CEO of the Territory Insurance Office, the leading general insurer in the Northern Territory of Australia. Prior to that, he held a number of senior roles at Insurance Australia Group (IAG) in Australia and China. Richard was appointed Chief Executive Officer of Tower in August 2015.
Robert co-founded Steadfast in 1996 and has over 45 years’ experience in the insurance industry. Steadfast is the largest general insurance broker network and the largest underwriting agency group in Australasia, with growing operations in Asia and Europe.
Robert is ranked the second most influential person in insurance by Insurance News, and received the ACORD Rainmaker Award in 2014 and NIBA’s Lex McKeown Trophy in 2016. He is a Qualified Practising Insurance Broker, a Fellow of NIBA, a Senior Associate of ANZIIF, a Certified Insurance Professional and a Graduate member of the Australian Institute of Company Directors.
Jo has more than 30 years insurance industry experience, both in New Zealand and Australia. In July 2016 Jo was appointed CEO of NZbrokers. NZbrokers is New Zealand’s largest broker collective, responsible for more than $620M in Premium income. Prior to this she was National Manager - Underwriting Agencies and Cluster Groups at Allianz Australia, a role that had responsibility for the strategic growth and development of the Specialised Agencies, including Global Transport, Strata Community Insurance and Pet Plan.
Preceding this role, Jo was NZI’s GM Corporate and Facilities in Auckland where she helped lead the integration of the Lumley NZ business into IAG. Jo attended INSEAD business school in France & Singapore completing an Advanced Management Programme, is a Senior Associate at ANZIIF and an independent board member of IBANZ.
Helen is the Chief Risk Officer for the Suncorp Group in New Zealand and is accountable for internal and external risk, compliance and regulatory affairs, as well as other second line of defence risk-related accountabilities. She also provides risk support and oversight for AA Insurance and AA Life.
Helen has over 11 years’ experience in the insurance industry and spent 15 years acting as a litigation solicitor in both Australia and New Zealand. Career highlights include taking the lead on legal matters relating to our Earthquake Recovery Programme and she was a key contributor to shaping the insurance industry’s response to the review of the EQC Act.
Adrian Orr was appointed Governor of the Reserve Bank of New Zealand in March 2018. Previously, Adrian was Chief Executive Officer at the New Zealand Superannuation Fund. During his time there he won many awards including the Deloitte IPANZ Improving Performance through Leadership Excellence award in 2016, and Asian Investor’s Individual Contribution to Institutional Investment Award in 2017. Prior to that he was Deputy Governor and Head of Financial Stability for the Reserve Bank. Adrian has also held the positions of Chief Economist at Westpac Banking Corporation, Chief Manager of the Economics Department at the Reserve Bank and Chief Economist at The National Bank of New Zealand. He has also worked at the New Zealand Treasury; and the OECD, based in Paris. Adrian graduated from the University of Waikato in 1983 with a Bachelor of Social Sciences, majoring in Economics and Geography. He also has a Master of Development Economics from the University of Leicester, England, graduating with distinction in 1985.
Hon Grant Robertson is the Minister of Finance, Minister Responsible for the Earthquake Commission, Minister for Sport and Recreation, Associate Minister for Arts, Culture and Heritage, and MP for Wellington Central. Grant has worked for MFAT, the United Nations in New York and in business development for the University of Otago. Grant has also been an advisor to former Prime Minister Rt Hon Helen Clark. Grant’s belief in social justice and a desire to see every New Zealander achieve their potential led him to politics. In Opposition, Grant held a range of portfolios, including Finance from 2014 to 2017.
Shifting to a way of life where nature doesn’t come off second best is a challenge for countries around the world. At the Ministry for the Environment, Vicky is leading wide-ranging changes to New Zealand’s environmental management system, alongside partnerships and public engagement to involve kiwis in the answers.
Vicky brings a set of leadership skills that have been forged in the world of elite-level sports. She was a New Zealand national hockey player and has also competed at a national level in mountain biking. This has taught her a thing or two about resilience and focus, and made her a strong believer in the power of diverse teams.
Before joining the Ministry for the Environment, Vicky worked for the New Zealand Treasury, on issues ranging from social inclusion to the cross-government response to climate change. In 2010 she led a strategic review of the United Nations Development Programme, and in 2015 won the Public Policy category in the New Zealand Woman of Influence Awards.
Vicky is active in networks driving change. She is a member of the Steering Committee for Te Hono, a movement to transform New Zealand’s primary sector, and a Trustee of the Sir Peter Blake Trust, an organisation developing the next generation of environmental leaders. Vicky is a founding member of the Aotearoa Circle, an initiative to halt and reverse the decline of New Zealand’s natural assets, and in 2019 joined The Edmund Hillary Fellowship, a community of entrepreneurs, investors and change-makers creating global impact from Aotearoa New Zealand.
Karen is a highly experienced financial services executive with a strong track record of transforming businesses in Australia and New Zealand. In her current role Karen leads teams responsible for the development and delivery of banking services to our Institutional and Business customers. In addition, Karen also is the Chief Executive Officer of Westpac Life and BT Funds Management. Karen previously held a range of senior positions within Westpac Australia, her last role being Managing Director and Global Head of Debt Capital Markets. Karen has a passion for sustainability, and is particularly interested in the role business can play to take action on climate change. As the chair of Westpac New Zealand’s Climate Change Working Group, she has driven a number of significant initiatives, including growing Westpac NZ’s lending to the cleantech sector to $1.7 billion. Karen is also Deputy Chair of the Board of the NZ Sustainable Business Council, and Co-Chair of the Sustainable Finance Forum – a public/private partnership tasked with the development of a Sustainable Finance Roadmap for the New Zealand financial services sector. Karen is a graduate of Canterbury University and INSEAD Alumni.
Karen Stevens was appointed Insurance and Savings Ombudsman in May 1998, now the Insurance and Financial Services Ombudsman (IFSO). She graduated with BA and LLB degrees from VUW and has qualified as an Associate of The Arbitrators’ and Mediators’ Institute of New Zealand, a Member of The Chartered Institute of Arbitrators (UK) and a Fellow of the New Zealand Institute of Management. In 2009, she also completed a Master of Laws degree from La Trobe University in Melbourne, majoring in conflict resolution. The IFSO Scheme is a founding Member of the International Network of Financial Services Ombudsman Schemes and Karen is the current Network Chair. She is also a founding Member of the Australian and New Zealand Ombudsman Association and is on its Executive Committee. Karen speaks nationally and internationally about complaints resolution in the financial sector, particularly in respect of insurance, and is very involved in providing training to financial service providers to help them prevent complaints from arising.
Rene is a Co-Founder and Director of the Frank Group. He is the CEO of Initio Insurance, an property insuretech underwriting agency. Initio was the first company in New Zealand to insure houses online with no human intervention, and it continues to be a market leader in digital insurance. In 2008, at the age of 23, Rene co-founded NZ’s first fee-for-service commercial insurance brokerage, Frank. Frank, Initio and Rene have received numerous awards for their innovative, customer first, approach to insurance. Including Australia and New Zealand Institute of Insurance and Finance - Winner Small-Medium Broking Company of the Year (2016, 2017), Finalist Underwriting Agency of the Year (2018) and Winner Young Insurance Professional of the Year (2018).
Conference registration opens
Kim Hill — MC
Tim Grafton — Chief Executive, ICNZ
Hon Grant Robertson — Minister of Finance, Minister Responsible for the Earthquake Commission
Strengthening supervision in a changing world
(25) Adrian Orr — Governor, Reserve Bank of New Zealand
Cultural risk at all levels: lessons from international experience
(30) Elizabth Arzadon — Cultural Risk Expert, Kiel Advisory Group
Morning tea and networking
Customer centred… what does that really mean?
(10) Karen Stevens — Insurance and Financial Services Ombudsman
(10) Tim Barnett — CEO, FinCap
(10) Consumer panel discussion
Conduct and Culture – a new way of looking at Traditional Broking Practices
(15) Jo Mason — CEO, NZbrokers
(15) Rob Kelly — CEO, Steadfast
(15) Broker panel discussion
Young Insurance Professional view
(10) Camille Cullen — Winner, ICNZ-ANZIIF Scholarship 2018
(10) Rene Swindley — Co-founder of Frank Group and ANZIIF Young Insurance Professional of the Year 2018
(10) Young Insurance Professional panel discussion
How insurers are responding to the changing customer and conduct landscape
(15) Richard Harding — CEO, Tower
(15) Helen McNeil — Chief Risk Officer, Suncorp NZ
(15) Insurer panel discussion
Catered lunch and networking
Vulnerability and Resilience: Two sides of the same coin
(35) Mark Crosweller — First Assistant Secretary, Head of the National Resilience Taskforce, Department of Home Affairs (Australia)
A Global Perspective on Insurance Markets, Climate Risk, Resilience and Sustainability
(35) Butch Bacani — Director, United Nations Environment Programme Principles of Sustainable Insurance
Adapting to a future we can already see
(20) Vicky Robertson — Chief Executive and Secretary for the Environment
Afternoon tea and networking
New NZ initiative: Aotearoa Circle Sustainable Finance Roadmap
(15) Karen Silk — Co-Chair Sustainable Finance Forum, Aotearoa Circle, and GM Commercial, Corporate & Institutional, Westpac NZ
New NZ initiative: ReZealiance
(15) Tim Grafton — CEO, ICNZ
Bringing together all the afternoon’s speakers to draw themes together
(40) Mark Crosweller, Butch Bacani, Vicky Robertson, Karen Silk and Tim Grafton.
Chaired by Kim Hill and Rowan Douglas (Willis Towers Watson)
(5) Martin Stokes — ICNZ President
Live screening of the Melbourne cup, plus drinks and networking
Date Tuesday 5 November 2019
Should you have trouble registering online please email details to firstname.lastname@example.org.
Registration includes lunch and refreshments as outlined in the programme.
The conference is being held at the Cordis Hotel at 83 Symonds Street, Auckland. The nearest car parking building is the Wilson Car Park located at the rear of the hotel off Liverpool Street. The early bird rate (available from 6am to 10am) is $13.
ANZIIF members will be awarded 6 CIP points which they can add via the ANZIIF website.
IBANZ members will be awarded 6 CPD points.
CA ANZ members may be able to claim attendance at this event as verifiable CPD.
You may pay by credit card (Visa or Mastercard), by direct credit or cheque. Payment instructions and a tax invoice/receipt will be included in your confirmation email.
Credit card payments are taken online via a secure gateway at the time of registering. If you wish to pay via direct credit to the ICNZ bank account, the number is 02-0500-0202928-00. Please quote company and surname as reference. If paying by cheque, please make it payable to ‘Insurance Council of New Zealand’ and mail to ICNZ, PO Box 474, Wellington 6140.
Registration Rate NZD$494.50 ($430 + GST per person)
A GST invoice will be issued (GST Reg. No: 10-156-106)
Note: No refunds will be issued.
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