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Insurance Council of NZ

2018 conference

Tuesday, 20 November

SkyCity Convention Centre, Auckland

About the conference

Two themes run through this year’s conference – climate change implications for insurers and consumer trust and confidence in our sector.

Prime Minister Jacinda Ardern has called Climate Change the nuclear-free issue for her generation. The Government is embarking on major changes to address the challenges ahead. The insurance sector globally and locally faces significant risks and opportunities, so we will explore in some depth what these are. Hon. Kris Faafoi, Minister for Civil Defence and Commerce and Consumer Affairs will open the conference.

For any Government, the complexity and cost of reducing climate change risk through adaptation is immense.

  • Rowan Douglas, CEO Capital Science and Policy Practice at Willis Towers Watson will provide a global perspective on what is happening about financing the challenge.
  • Sarah Barker, special counsel with Minter Ellison in Melbourne and a member of the Technical Working Group of the International Climate Disclosure Standards Board will take us on a journey that covers the implications for litigation, liability and insurance.
  • Dr Robert-Muir Wood, RMS Chief Research Officer, will give us insights on his company’s modelling work and its contribution to the development of resilience dividends and other innovative finance to fund resilience.

These international perspectives will be accompanied by on the ground New Zealand insights.

  • Dr Rob Bell, Principal Scientist at NIWA, will talk about the latest research on the impact of sea-level rise and extreme weather events incorporating storm-tide inundation model.
  • Marty Grenfell, CEO of the Tauranga City Council will give a case study of how a council has had to make tough decisions in Matatā and Edgecumbe. 

After a panel discussion involving some of our speakers and the chief executives of Allianz New Zealand, Marc Guppy, and Tower’s Richard Harding, CEO of market research company UMR, David Talbot, will present research on public perceptions of climate change and trust and confidence in our sector. This will bridge our two themes for the day before the lunch break.

After lunch, we'll talk about trust, which is so fundamental for a sector whose credibility hinges on the delivery of a promise.

  • That promise and the industry's customer service will be looked at by Pip Marlow, CEO of Suncorp Group’s Customer Marketplace.
  • She will be followed by the CE of ACC Scott Pickering who will provide insights on the work underway to turn his organisation’s reputation around.
  • With the increasing ubiquity of the Internet of Things we have asked Cassie Roma of the Warehouse Group to tell us what it takes to gain and maintain trust in the world of online interactions.
  • Well known legal commentator and Partner with Keegan Alexander, Crossley Gates, will give his insights on some of the key legal issues that impact customer trust in insurers in light of a major review of insurance law.

Our final speaker is Privacy Commissioner John Edwards, who will examine insurers increasing use of personal information and the emergence of Artificial Intelligence to consider the implications for the consumer and how insurers should be thinking about their obligations to consumers.

To wrap up the conference, a panel of respected industry chief executives – Martin Stokes (MAS and ICNZ President), Chris Black (FMG), Chris Curtin (AA Insurance) and John Lyon (Ando) will reflect on the day.

Speakers

Sarah Barker

Special Counsel, MinterEllison Australia

Sarah Barker

Special Counsel, MinterEllison Australia

Sarah Barker is a Special Counsel at MinterEllison. She has two decades' experience as a corporate lawyer, and is regarded as one of the world's foremost experts on investment governance issues relating to climate change.  Her expertise is sought by financial services clients across Australia and New Zealand, and by global institutions from the Bank of England to the OECD, European Union and United Nations PRI.

She is currently a non-executive director of one of Australia's largest superannuation funds, the $26-billion Emergency Services & State Super, and the Responsible Investment Association Australasia. 

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Rob Bell

Principal Scientist Coastal and Estuarine Physical Processes, NIWA

Rob Bell

Principal Scientist Coastal and Estuarine Physical Processes, NIWA

Rob has 37 years’ experience in coastal engineering, risk from natural hazards, and the impacts of climate change on coastal communities and infrastructure.

Rob is the Programme Leader for NIWA’s Climate, Atmosphere & Hazards Centre, coordinating research and consulting activities associated with weather-related and tsunami hazards and the risks they pose. He has published papers on sea-level rise, coastal hazards (including tsunami), coastal adaptation planning and RiskScape.

Rob has been the technical lead on several recent projects including infrastructure projects, coastal risk exposure reports for the Parliamentary Commissioner for the Environment (2015), Implementation Guidance on NZCPS Hazard Policies (DoC) and Lead Author of the 2017 coastal guidance for local government published by the MfE.

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Chris Black

Chief Executive, FMG

Chris Black

Chief Executive, FMG

Chief Executive of FMG since December 2008, Chris Black chose to step down from his position as a director of the organisation to take up the reins of New Zealand’s leading rural insurer in an operational management capacity.

Chris came to the role with a wealth of experience from the banking sector as well as broad insurance experience and expertise in corporate strategy, customer service and financial and risk management.

Chris has a strong affinity with rural New Zealand through his family and business background, and having been a land surveyor early in his career.

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Chris Curtin

Chief Executive, AA Insurance

Chris Curtin

Chief Executive, AA Insurance

Chris is the Chief Executive of AA Insurance Limited, a joint venture between NZAA and Suncorp NZ, and is charged with managing growth, profitability and return on shareholder investments.

He holds responsibility for AA Insurance’s reputation and ensuring all staff are focused on providing an outstanding customer experience. The company has been consistently recognised by IBM Kenexa Best Workplaces Survey (since 2008), and among the top five businesses in the Colmar Brunton Corporate Reputation Index (since 2015), which acknowledges New Zealand’s most successful companies.

Chris is an Associate of the Australian Insurance Institute and holds a Graduate Diploma in Business (Administration) from Auckland University.

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Rowan Douglas

Chief Executive Capital, Science and Policy Practice, Willis Towers Watson, London

Rowan Douglas

Chief Executive Capital, Science and Policy Practice, Willis Towers Watson, London

Rowan is Head of Capital, Science & Policy Practice at Willis Towers Watson, supporting the management, regulation and financing of risks from climate, terrorism, cyber and other perils. Previously, he served on the Board of the Group's reinsurance division, Willis Re, as CEO Global Analytics and was appointed onto the UK Prime Minister's Council for Science & Technology 2011-2016. He founded the Insurance Development Forum with the World Bank, UN and global industry leaders in 2015 to address the UN 2030 Sustainable Development Goals and Paris Agreements. He received a CBE in 2016 for services to the economy through risk, insurance and sustainable growth.

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John Edwards

Privacy Commissioner

John Edwards

Privacy Commissioner

John Edwards was appointed to the position of Privacy Commissioner of New Zealand in February 2014 after a more than 20 year career practicing law. He has degrees in law (LLB) and public policy (MPP) from Victoria University of Wellington and has advised and represented a wide range of clients from the public and private sector. He chaired the New Zealand Law Society Privacy and Human Rights Committee, and was Contributing Editor of Brookers Human Rights Law and Practice, and has published widely on human rights and privacy matters.

In addition to a practice specialty in the field of information and privacy law, he held warrants as a district inspector for mental health and as district inspector for intellectual disability services and has provided legal services to the Kingdom of Tonga. In October 2014, John was elected as Chair of the Executive Committee of the International Conference of Data Protection and Privacy Commissioners. He completed his 3 year term in October 2017.

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Crossley Gates

Partner, Keegan Alexander

Crossley Gates

Partner, Keegan Alexander

Crossley Gates is an insurance partner at Keegan Alexander. He has 35 years' experience specialising in insurance law. Over that time he has worked in-house at NZI for 18 years and at law firms for 17 years. He specialises in giving advice on insurance regulation, policy design, policy drafting and claims coverage disputes. Crossley is ranked in Chambers Asia-Pacific 2018 in Band 1 (highest) for New Zealand. One referee described his strength across the insurance space as: “He has good engagement and is very committed to the industry. He also has a depth of knowledge across a broad base.” 

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Marty Grenfell

Chief Executive, Tauranga City Council

Marty Grenfell

Chief Executive, Tauranga City Council

Marty joined the local government sector in 2005 and is due to take up the CEO role of Tauranga City Council later this year. Marty took the helm at the Whakatāne District Council in late 2011, and before that held senior community services management roles at the Upper Hutt City Council and Hutt City Council. He spent the previous 20 years with the NZ Police, his last position being that of Wellington Area Commander. Marty was integral in developing and leading a strategic partnership with the Wellington City Council addressing public safety issues, which resulted in Wellington becoming the first capital city in the world to be accredited as a World Health Organisation ‘safe community’.

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Marc Guppy

Chief Executive, Allianz

Marc Guppy

Chief Executive, Allianz

Marc was appointed CEO, Allianz New Zealand in February 2017 after leading the Allianz Corporate teams in Western Australia, New South Wales and Queensland. The Allianz insurance brand is one of the largest in Australasia and part of the Allianz SE Group, the largest property and casualty insurer in the world.

Marc is a Senior Associate of the Australian Insurance Institute and has over 35 years’ experience in the General Insurance Industry. With a strong claims and underwriting background, Marc is passionate about the customer experience and in leading high performing teams.

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Richard Harding

Chief Executive, Tower

Richard Harding

Chief Executive, Tower

Richard Harding is the CEO of Tower Insurance, New Zealand’s largest locally listed general insurer and an iconic brand that is trusted by more than 350,000 kiwis.

Richard has over 30 years’ experience in the insurance sector in Australia and Asia. Before joining Tower, Richard was the Chief Executive Officer of the Territory Insurance Office, the leading general insurer in the Northern Territory of Australia. Prior to that, he held a number of senior roles at Insurance Australia Group (IAG) in Australia and China.

Richard was appointed Chief Executive Officer of Tower in August 2015.

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John Lyon

Chief Executive, Ando

John Lyon

Chief Executive, Ando

John is CEO of Ando Insurance Group Limited and represents Hollard on the Insurance Council of New Zealand.  Ando is jointly owned by Hollard and the Ando management team, and delivers innovative propositions tailored to the NZ insurance market.

John is a past President of ICNZ, and has over 40 years’ experience in the insurance industry in Ireland, the UK, and in NZ since 1991.

John was previously CEO at Lumley NZ, and has held a number of senior executive and governance roles in the industry.  He is a Chartered Member of the NZ Institute of Directors, and a Senior Associate of ANZIIF.

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Pip Marlow

Chief Executive Officer Customer Marketplace, Suncorp Group Australia

Pip Marlow

Chief Executive Officer Customer Marketplace, Suncorp Group Australia

Pip Marlow is Chief Executive Officer Customer Marketplace. She is responsible for driving customer focus into all aspects of Suncorp’s business including strategy, customer care, partnerships and innovative solutions that add value for customers.

Prior to joining Suncorp in 2016, Pip was the Managing Director of Microsoft Australia for six years.

Pip is a non-executive director of the Australian Rugby Union (ARU), sits on the Vice-Chancellor's Advisory Board at UTS and is a member of Chief Executive Women (CEW), an organisation committed to supporting and growing women in executive positions.

Pip enjoys working in a vibrant, collaborative environment, and is an advocate for flexible and diverse workplaces that empower people through trust and accountability.

Born, raised and educated in Palmerston North, New Zealand, Pip lives in Sydney with her Scottish husband and her two daughters, Sophie and Lucy.

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David Talbot

CEO, UMR Research

David Talbot

CEO, UMR Research

David is the CEO of UMR and heads the company’s political consultancy. As pollster to the current New Zealand Prime Minister he brings an unparalleled understanding of the New Zealand public mindset to all research projects. His background in communications and campaigning means highly focused strategic advice across both qualitative and quantitative domains.

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Robert Muir-Wood

Chief Research Officer, RMS United Kingdom

Robert Muir-Wood

Chief Research Officer, RMS United Kingdom

After a first degree in Natural Sciences and a PhD in Earth Sciences from the University of Cambridge, since 1992 Robert has worked on the development of methodologies for catastrophe loss modelling of earthquake, tropical cyclone, windstorm and flood perils in Europe, Japan, North America, Caribbean and Australia. He has been head of research at RMS since 2003 with a mission to explore enhanced methodologies for natural catastrophe modelling and develop models for new areas of risk. He was Lead Author on Insurance, Finance and Climate Change for the 2007 4th IPCC Assessment Report and Lead Author for the 2011 IPCC ‘Special Report on Managing the Risk of Extremes’. He is Chair of the OECD High Level Advisory Board of the International Network on Financial Management of Large Catastrophes and was on the technical advisory board of the 2014 Risky Business US Climate Change economic costs study.

He has published seven books, written scientific papers on earthquake, flood and windstorm perils and published more than 200 articles.  His latest book ‘The Cure for Catastrophe – How we can stop manufacturing natural disasters’ was published in 2016. He is a Visiting Professor at the Institute for Risk and Disaster Reduction at University College, London. 

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Scott Pickering

Chief Executive, ACC

Scott Pickering

Chief Executive, ACC

Scott joined ACC in May 2013, following a 25-year career as a Chief Executive and senior leader in the global insurance industry. He is also non-executive director for Chubb Insurance in Australia and New Zealand, and a shareholder director in state-owned Kiwibank.

Scott was previously regional CEO at one of the world’s largest insurance brokers, Willis (Towers Watson), for Central and Eastern Europe, the Middle East and Africa. Prior to Willis, Scott worked for Royal & Sun Alliance Insurance (RSA) as Regional CEO for Asia and the Middle East. He has also held senior regional leadership and Chief Executive roles at ACE Insurance and CIGNA in the Asia-Pacific region.

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Cassie Roma

Head of Content Marketing, The Warehouse Group

Cassie Roma

Head of Content Marketing, The Warehouse Group

Cassie is a California native, and after 15 years in New Zealand, a proud YanKiwi – to her own admission, she’s mostly Kiwi but “Just can’t shake this pesky accent!”  Passionate about creativity, injecting humanity into branded content and storytelling across mediums both emerging and traditional – Cassie has literally lived and breathed the digital revolution.  All the while, steering the ‘social media & digital storytelling ship’ for brands like Air New Zealand, ANZ Bank, Mighty River Power, NZME, and The Warehouse Group of brands.  Cassie is an awarded and globally recognised expert. She’s also a published writer and a keynote speaker at conferences the world over.

Her main professional goal? Delivering world-class results while having fun doing it. 

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Martin Stokes

Chief Executive, MAS and ICNZ President

Martin Stokes

Chief Executive, MAS and ICNZ President

Martin Stokes is CEO of the MAS Group, a Wellington based mutual providing insurance and wealth management services to professionals. He has over 30 years’ experience in financial services, including senior management and Board roles in insurance, investment management and commercial and corporate banking. He is a Chartered Member of the NZ Institute of Directors.

Martin believes in the importance of effective dispute resolution services. He has been Chair of the Insurance & Financial Service Ombudsman (IFSO) Board and a Member of the IFSO Commission.

Martin passionately believes that ICNZ plays an important leadership role in developing more risk aware and resilient communities. He sees this role becoming increasingly important in the face of rapid climate and technological change and believes ICNZ is ideally placed to work with government and community interests to respond to these challenges.

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Programme

7.45am


REGISTRATION

8.30am

(15)


Welcome and introduction

Tim Grafton — Chief Executive, ICNZ

8.45am

(25)


Conference opening

Hon. Kris Faafoi — Minister for Civil Defence and Commerce and Consumer Affairs

9.10am

Climate change — New Zealand and international perspectives

(50)


Ensuring Resilience in a Changing Climate

Rowan Douglas — Chief Executive Capital, Science and Policy Practice, Willis Towers Watson London


Beyond the perils: Climate risk through a finance and liability lens

Sarah Barker — Special Counsel, Minter Ellison, Australia

10.00am

(30)


MORNING TEA

10.30am

Climate change — New Zealand and international perspectives

(60)


Risk measurement for insuring climate change and delivering resilience

Robert Muir-Wood — Chief Research Officer, RMS United Kingdom


NZ’s coastal risk exposure from ongoing sea-level rise

Rob Bell — Principal Scientist Coastal and Estuarine Physical Processes, NIWA


Managing climate change impacts on communities

Marty Grenfell — Chief Executive, Tauranga City Council

11.30am

Panel

(35)


Panel session: Climate change

Sarah Barker, Rowan Douglas, Marc Guppy (CEO Allianz), Richard Harding (CEO Tower), Robert Muir-Wood. Chaired by Andrew Patterson.

12.05pm

(25)


Tackling climate change - the challenge of public opinion


David Talbot — CEO, UMR Research

12.30pm

(45)


LUNCH

1.15pm

Customer and trust

(1:20)


Putting the customer first: delivering brilliant experiences to earn customer trust

Pip Marlow — Chief Executive Officer Customer Marketplace, Suncorp Group Australia

Transforming ACC

Scott Pickering — Chief Executive, ACC


Storytelling in Building Confidence & Trust In Our Modern, Digital World

Cassie Roma — Head of Content Marketing, the Warehouse Group


Rebuilding Trust – Reform of the Duty of Disclosure

Crossley Gates — Partner, Keegan Alexander

2.55pm

Panel

(35)


Panel session: Customer and trust

Crossley Gates, Pip Marlow and Cassie Roma. Chaired by Andrew Patterson.

3.30pm

(30)


AFTERNOON TEA

4.00pm

(20)


Transforming trust through privacy

John Edwards — Privacy Commissioner

4.20pm

Panel

(35)


Industry leadership panel session: Key themes from the day

Chris Black (FMG), Chris Curtin (AA Insurance), John Lyon (Ando), Martin Stokes (MAS). Chaired by Andrew Patterson.

4.55


CONCLUSION AND DRINKS

Martin Stokes — ICNZ President

Sponsors

Conference details

Registration

Registrations are NZD$430 + GST per person.

Full registration includes lunch and refreshments as outlined in the programme.

A GST invoice will be issued (GST# 10-156-106). No refunds will be issued.

If you have trouble registering, please email insideoutworx@xtra.co.nz. 

Register now

 

Payment

Payment can be made

  • online to 02-0500-0202928-00 with your company and surname as reference
  • by cheque made payable to ‘Insurance Council of New Zealand’
  • via credit card (VISA or Mastercard only).

For credit card payments please indicate this option on your registration and you will be contacted by Maryanne Dransfield to provide card details over the phone.

Venue

Convention Centre at 88 Federal Street, Auckland. Discounted parking is available for conference delegates at $20 for the day (only one entry) by validating the ticket at the Business Service desk on the same level as the conference at the Convention Centre.

Find directions and parking rates

 

Education Points

ANZIIF members will be awarded 6 CIP points. IBANZ members will be awarded 6 CPD points. CA ANZ members may be able to claim attendance at this event as verifiable CPD.

Confidentiality

All information received will be used solely for the purpose of the conference and retained by the ICNZ. By registering you agree to have your name and organisation printed in the programme.