Travellers caught up in the jet fuel shortage are advised to contact their airline or other travel provider they booked with first, and then their travel insurer if needed the Insurance Council advised today.
“If you face extra costs or lose out on something you pre-booked, your travel insurer may pay those extra costs or loss” said Insurance Council Chief Executive Tim Grafton.
“Travel providers may be able to rebook your arrangements without extra costs. If you do suffer extra costs, make sure you keep receipts. As always, check your policy wording and talk to your insurer to understand what costs your insurance policy covers you for” he said.
“We can’t stress enough that travellers need to purchase their travel insurance when they book and pay for their tickets and not just before they are about to travel if they want to enjoy the benefit of cancellation cover. Likewise, if you book a trip and buy insurance after events like a fuel shortage have been publicised, you will not have cover for those events” he said.