The Fair Insurance Code sets out industry best-practice standards for ICNZ members. It describes what level of service you can expect, from your first contact with your insurer through to claim time. The Code describes the responsibilities that you and member companies have to each other and provides information on complaints procedures and details about the administration of the code. All members of the Insurance Council must comply with the Fair Insurance Code.
A revised Fair Insurance Code 2016 (PDF 450KB) came into effect on 1 January 2016 and commits ICNZ members to higher standards of service in all their dealings. For further information see Fair Insurance Code 2016 Questions and Answers (PDF 80KB) and media statements: "New Fair Insurance Code Sets High Benchmark For General Insurance Industry Self-Regulation" and "Insurers agree $100k fine for Fair Insurance Code breach".