Consumer Information

Overseas travel insureance

Insurance situation arising from travel
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Buying insurance

Cover your property losses
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Guidelines for resolving disputes

This is how member companies resolve disputes.
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Commercial insurance

Insure against businessesdisruption
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Motor insurance

Motor vehicle insurance can cover you against accidental loss or damage to your vehicle,
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Personal insurance

The types of cover available under personal insurance
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Marine insurance

Cover for commercial vessels and personal pleasurecraft
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Insurance fraud

An insurance claim is considered fraudulent when it is based on facts that are simply untrue
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Although members of the Insurance Council strive to serve their customers well, disputes can sometimes arise.

The Fair Insurance Code

Insurance is a contract between the insurer and the customer based on the principle of "good faith".
The code outlines the complaints procedure that member companies must follow to resolve disputes.
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How to make a complaint

There are a number of steps that you should take if you have a complaint about your personal insurance
Learn about the steps involved:. more ...
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Insurance and Savings Ombudsman

The Insurance and Savings Ombudsman is an independent authority.
Members of the Insurance Council participate in the Insurance and Savings Ombudsman scheme. . more ...
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Further information

Finding out more
Please contact your insurance company for more information on its internal disputes process. . more ...
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